Shipping Policy

Last updated: July 20, 2026

Thank you for ordering from Zynpyre. This policy explains how orders are processed, shipped, tracked, and handled if a problem occurs.

Shipping Availability

Zynpyre currently ships to the destinations available during checkout. If your address or country cannot be selected at checkout, we do not currently offer shipping to that location.

Shipping Rates

Shipping charges are displayed at checkout before payment is completed. The rate may vary based on the products ordered, destination, package size, and available shipping service.

Any applicable taxes, duties, customs charges, or import fees are the responsibility of the customer unless otherwise stated during checkout.

Order Processing

Orders are processed on business days, excluding weekends and holidays.

Processing time is separate from carrier transit time. During product launches, preorder periods, holidays, or unusually high order volume, processing may take longer than normal.

You will receive a confirmation email after your order is placed and a separate shipping confirmation when the order leaves our facility.

Preorders

Products marked as Preorder are purchased before they are ready to ship.

The estimated shipping window will be displayed on the product page or during checkout. Estimated shipping dates are based on the best information available at the time of purchase but may change because of manufacturing, freight, customs, carrier, or fulfillment delays.

Payment is collected when the preorder is placed unless otherwise stated during checkout.

If we cannot ship your preorder within the originally stated shipping window, we will contact you with an updated estimate and provide the option to either:

continue waiting for the order; or
cancel the unshipped order for a full refund.

A preorder may be cancelled for a full refund at any time before it ships by contacting support@zynpyre.com.

Orders containing both preorder and available products may be held until all items are ready to ship unless otherwise stated during checkout.

Tracking

When tracking is available, a tracking number will be emailed after the shipping label is created.

Tracking information may take up to 48 hours to begin updating after the carrier receives the package.

Carrier delivery dates are estimates and are not guaranteed by Zynpyre.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

To request an address change, contact support@zynpyre.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Zynpyre is not responsible for delays or delivery problems caused by an incomplete or incorrect address submitted by the customer. Additional shipping charges may apply if an order must be resent.

Shipping Delays

Carrier delays, severe weather, holidays, customs inspections, labor disruptions, and other events outside our control may affect delivery times.

If your tracking information has not updated for an unusual amount of time, contact support@zynpyre.com and we will help investigate the shipment with the carrier.

Lost Packages

If a package appears to be lost in transit, contact support@zynpyre.com with your order number.

We will review the tracking information and work with the carrier to investigate. Any replacement or refund will be determined after the available shipping information and carrier investigation have been reviewed.

If tracking shows that a package was delivered but you cannot locate it, please check:

around the delivery location;
with other members of the household;
with neighbors or building management; and
directly with the carrier.

Then contact us if the package remains missing.

Damaged Shipments

Inspect your order after delivery.

If an item arrives damaged, contact support@zynpyre.com as soon as possible and include:

your order number;
a description of the damage;
photographs of the product;
photographs of the shipping box; and
photographs of the shipping label.

Keep the damaged product and packaging until we confirm whether they are needed for a carrier claim.

Returned or Refused Packages

Packages returned because of an incorrect address, failed delivery attempts, refusal, or failure to pay applicable customs charges may be subject to additional shipping costs.

Original shipping charges are nonrefundable unless the return resulted from an error by Zynpyre or the order was cancelled under the preorder-delay terms above.

Contact

Questions about shipping or an existing order may be sent to:

Zynpyre
Email: support@zynpyre.com