Refund Policy
Return and Refund Policy
Last updated: July 20, 2026
We want customers to receive their Zynpyre products in good condition and understand exactly how returns, refunds, damaged items, and preorder cancellations are handled.
Return Window
You may request a return within 30 days after your order is delivered.
To start a return, contact:
Please include your order number and the reason for the return.
Returns sent without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, the product must be:
-
unused;
-
unwashed;
-
free from resin, smoke, odors, cleaning chemicals, or other residue;
-
in its original packaging;
-
complete with all included components, instructions, accessories, and promotional items; and
-
in the same condition in which it was received.
Proof of purchase is required.
Opening the shipping box to inspect the product does not automatically make it ineligible for return. However, products that have been used for cleaning or exposed to residue cannot be returned unless they are defective.
Complete Clean Bundle Returns
The Complete Clean Bundle must be returned as a complete bundle.
All included items must be unused and returned, including the:
-
Clean Chamber;
-
protective silicone sleeve;
-
Bump Cap;
-
retaining ring;
-
cleaning solution;
-
salt packets;
-
microfiber cloths; and
-
instructions or other included materials.
Partial bundle returns are not accepted unless Zynpyre specifically authorizes a partial return because an individual item was damaged, defective, or shipped incorrectly.
Items That Cannot Be Returned
The following items are not eligible for a standard return:
-
products that have been used;
-
products containing resin, smoke residue, odors, cleaning chemicals, or other contamination;
-
opened or partially used cleaning solution;
-
opened or partially used salt packets;
-
used or washed microfiber cloths;
-
incomplete bundles;
-
gift cards;
-
products marked as final sale; and
-
items damaged through misuse, improper cleaning, unauthorized modification, or failure to follow the instructions.
These restrictions do not apply when an item arrives damaged, defective, or incorrect.
Preorder Cancellations
A preorder may be cancelled for a full refund at any time before it ships.
To cancel an unshipped preorder, contact:
Include your order number and state that you are requesting a preorder cancellation.
If we cannot ship a preorder within the shipping window stated at the time of purchase, we will provide an updated estimate and give you the choice to continue waiting or cancel the unshipped order for a full refund.
Once a preorder has shipped, it is handled under the standard return rules in this policy.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery.
Contact support@zynpyre.com as soon as possible if:
-
an item arrives damaged;
-
an item appears defective;
-
part of the order is missing; or
-
you receive the wrong item.
Please include:
-
your order number;
-
a description of the problem;
-
photographs of the affected product;
-
photographs of the shipping box;
-
photographs of the shipping label; and
-
any other information reasonably needed to review the issue.
Keep the product and its packaging until we confirm whether they are needed for inspection or a shipping claim.
When an item is confirmed to be damaged, defective, or incorrect, Zynpyre may provide a replacement, replacement component, partial refund, or full refund, depending on the circumstances.
Zynpyre will cover reasonable return shipping costs for approved damaged, defective, or incorrect items.
Return Shipping
For standard returns that are not caused by damage, defect, or a Zynpyre shipping error, the customer is responsible for return shipping costs.
Original shipping charges are not refundable unless:
-
the order was cancelled before shipment;
-
the product was damaged, defective, or incorrect;
-
Zynpyre made an error fulfilling the order; or
-
applicable law requires otherwise.
We recommend using a trackable shipping service. Zynpyre is not responsible for an unauthorized return or a return package lost before it reaches the approved return location.
Approved returns must be shipped to the return address provided in the return-authorization email. Do not mail a return to an address shown on the original package without receiving authorization.
Refunds
After an approved return is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Standard return refunds are generally processed within 10 business days after inspection.
Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact:
Shipping-delay and unshipped-preorder refunds will be issued promptly in accordance with applicable law.
Exchanges
Zynpyre does not currently process direct exchanges.
To obtain a different product, request a return for the eligible item and place a new order after the return is approved.
Damaged, defective, missing, or incorrect items may be replaced directly at Zynpyre’s discretion.
Order Changes and Cancellations
Contact support@zynpyre.com as soon as possible to request an order change or cancellation.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment.
Consumer Rights
This policy does not limit any rights or remedies available to you under applicable consumer-protection law.
Where local law provides stronger cancellation, return, refund, withdrawal, or product-conformity rights, those legal rights will apply.
Contact
For return, refund, cancellation, or damaged-order questions, contact:
Zynpyre
Email: support@zynpyre.com